Question 1

How do I create an account?

Accepted Answer

1. Go to the Sign Up page (click " Sign Up " on the login screen). 2. Enter your email address and create a password (minimum 8 characters, must contain uppercase, lowercase, and a number). 3. Click Sign Up . 4. Check your email inbox for a verification email from Quant Alpha. 5. Click the Verify Email Address button in the email. 6. Once verified, you can sign in to your account.

Question 2

How do I reset my password?

Accepted Answer

1. On the login screen, click Forgot Password 2. Enter your registered email address and click Send Reset Code. 3. Check your email for a 6-digit reset code. 4. Click Enter Reset Code or go to the Reset Password page. 5. Enter your email, the 6-digit code, and your new password. 6. Confirm your new password. 7. Click Reset Password . 8. You will see a success message. Click Continue to Sign In to log in with your new password.

Question 3

What is TAC and why do I need it?

Accepted Answer

TAC (Transaction Authentication Code) is a 6-digit verification code sent to your registered email address. It is required for sensitive actions to protect your account, including: - **Login verification** — when signing in from a new device or when extra security is triggered. - **Password reset** — to confirm you authorized the reset request. - **Withdrawal confirmation** — to verify you initiated the withdrawal. TAC codes expire in 5 minutes. Each code can only be used once. If you did not request a TAC, change your password immediately and contact support.

Question 4

Can I change my preferred language?

Accepted Answer

Yes. The platform supports multiple languages. To switch languages: 1. Look for the **language switcher** in the top navigation bar (next to your profile). 2. Click it and select your preferred language from the dropdown. 3. The interface will refresh in your selected language. Your language preference is saved for future visits.

Question 5

How do I keep my account secure?

Accepted Answer

Follow these best practices to keep your account safe: 1. **Use a unique, strong password** — at least 8 characters with uppercase, lowercase, and numbers. Do not reuse passwords from other sites. 2. **Enable TOTP (Google Authenticator)** if available — this adds an extra layer of security beyond your password. 3. **Keep TAC codes private** — never share them with anyone, including support staff. 4. **Do not share your API keys or screenshots** that expose account data. 5. **Be cautious of phishing emails** — Quant Alpha will never ask for your password or TAC via email or chat. 6. **Log out when using shared devices** and avoid saving passwords on public computers.

Question 6

What should I do if I suspect unauthorized access?

Accepted Answer

If you believe someone else has accessed your account: 1. **Change your password immediately** via the Forgot Password flow. 2. **Check your email** for any unexpected TAC codes or withdrawal notifications. 3. **Review your active bots** in the Copy Trading section for any unauthorized subscriptions. 4. **Revoke suspicious API keys** in Exchange APIs page if you see any you did not add. 5. **Contact support immediately** so your account can be reviewed and secured.

Question 7

How does copy trading work?

Accepted Answer

Copy trading on Quant Alpha works through a simple link between our platform and your exchange account: - **Your investment capital stays in your exchange account.** You deposit USDT directly into your Binance, Bybit, or other supported exchange. Quant Alpha never holds your trading funds. - **You purchase GAS on our platform** for profit sharing. GAS is our internal credit used to cover platform fees. - **Our platform links strategy trades to your exchange account via API.** When you subscribe to a strategy, we connect to your exchange through an API key (with trading-only permissions). Whenever the strategy trader opens or closes a position, our system mirrors that same trade into your exchange account automatically. - **GAS is only deducted when a profit is made.** If the strategy generates a profit, a share is deducted from your GAS balance as a platform fee. If the strategy incurs a loss, there is no fee — you only pay when you win.

Question 8

How do I copy a strategy?

Accepted Answer

**Step 1 — Register an exchange account and deposit USDT** - Click the **Register Exchange** button (floating button at the bottom-left of the portal) to register an account at a supported exchange (e.g., Bybit). - Log in to your exchange account and deposit USDT into your **main account** (Unified account recommended). - **Tip:** Ensure you have sufficient USDT to cover both your intended investment. **Step 2 — Purchase GAS for profit sharing** - Go to **Credit** from the user menu or wallet dropdown. - Click **Purchase Credits** to buy GAS using your USDT balance. - GAS is required for bot profit-sharing charges. Maintain enough GAS to avoid interruptions. **Step 3 — Browse and choose a strategy** - Go to **Copy Trading** from the navigation menu. - Review the strategy leaderboard. - Click **Subscribe** on the strategy you want to follow. **Step 4 — Create a subaccount with one click** - After clicking **Subscribe**, a dialog opens. If no API is connected, click the **+** button. - Choose the **Fast API (Master Account)** method (recommended for Bybit): - Click **Connect** to authorize via Bybit OAuth. - Once connected, the system will automatically create a **subaccount** with a pre-configured API key. - The subaccount name will be something like `QuantAlphaBot1`. - **What this does:** The subaccount isolates your copy trading funds from your main account for better risk management. **Step 5 — Transfer funds to the subaccount** - Transfer USDT from your **main account** to the newly created **subaccount**: - You can do this directly on the Bybit platform (Asset → Transfer → Inter-transfer). - Or use the platform's built-in transfer feature if available. - **Important:** The amount you transfer should match the investment amount you plan to enter in the next step. **Step 6 — Enter investment amount and subscribe** - Back on the QuantAlpha subscription dialog, select your newly created subaccount API from the dropdown. - Enter the **Investment Amount** (the same amount you transferred to the subaccount; must also meet the strategy's minimum investment). - Review the important notice about capital at risk and bot stop balance reserve. - Click **Confirm Subscription**. **Step 7 — Bot starts trading** - The bot will start within a few minutes. - Your new bot appears in **My Copy Trading Bots** on the Copy Trading page. - Click **Manage** to view detailed performance, equity curve, trade history, and settlements. **Step 8 — Pause or stop when needed** - On the bot detail page, click **Stop** to pause the bot, or **Start** to resume. - Note: open orders or positions may still need to settle on the exchange even after stopping.

Question 9

Can I pause or stop a bot anytime?

Accepted Answer

Question 10

How should I compare strategies?

Accepted Answer

When comparing strategies on the leaderboard, look at these key metrics together: - **Return / PnL** — Total profit/loss over a period. Higher is better, but always check across multiple timeframes (7D, 30D, 90D) to see consistency. - **Max Drawdown** — The largest decline from peak to trough. Lower is better; this tells you the worst-case loss you might experience. - **Win Rate** — The percentage of winning trades. Higher is generally better, but must be combined with profit size. A high win rate with small profits can be worse than a moderate win rate with large profits. - **Sharpe Ratio** — A risk-adjusted return measure. Higher is better; above 1.0 is generally considered good. - **Trade Frequency** — How often the strategy opens trades. Choose based on your preference and the exchange fees you are comfortable paying. - **Risk Level (Low / Medium / High)** — Should match your personal risk tolerance and capital size. - **Style (Trending / Mean Reversion)** — Trending strategies follow market direction; Mean Reversion strategies bet on price reversals. **Key principle:** Do not choose a strategy based on return alone. A strategy with high return but also high drawdown may not suit your risk profile. Always diversify and only invest what you can afford to lose.

Question 11

Which networks are supported?

Accepted Answer

- **Deposits:** The platform currently supports **BEP20 (BSC)** network for USDT deposits. - **Withdrawals:** The platform currently supports **BEP** network for USDT withdrawals. **Important:** Always send USDT using the correct network. Sending funds on an unsupported network (e.g., TRC20 if not available) will result in lost funds that cannot be recovered. To check the current supported networks: - For deposits: Go to **Wallet** page and the supported network will be shown in the network selector. - For withdrawals: Go to **Wallet → Withdraw** and the available networks will be shown in the Chain Type dropdown.

Question 12

How do I deposit?

Accepted Answer

**Step 1 — Go to the Wallet page** - Click the **wallet dropdown** in the top navigation bar (it shows your USDT and GAS balances). - Click **Deposit** under the USDT balance section. - Alternatively, go to **Wallet** from the user menu. **Step 2 — Select the network** - On the Wallet page, click the **Network** dropdown. - Select **BSC (BEP20)**. This is the currently supported network for USDT deposits. - **Important:** Only send USDT on the BEP20 network. Using other networks will result in lost funds. **Step 3 — Copy the deposit address or scan the QR code** - A unique deposit address will be displayed for the selected network. - Click the **Copy** button to copy the address to your clipboard. - Or scan the **QR code** with your mobile wallet app. **Step 4 — Send USDT from your external wallet** - Open your external wallet or exchange where your USDT is stored. - Initiate a withdrawal/send to the copied deposit address. - Select **BEP20 (BSC)** as the network. - Double-check the address and network before confirming the transaction. - **Note:** The platform only accepts **USDT**. Do not send other tokens. **Step 5 — Wait for confirmation** - Your deposit will appear in the **Deposit History** table with a "Pending" status. - The status shows confirmation progress (e.g., "Pending (3/12)"). - Once enough on-chain confirmations are reached, the status changes to **Confirmed** and the funds are credited. - Under normal network conditions, this usually takes **5–30 minutes**. **Step 6 — Check your balance** - After confirmation, your USDT balance will update in the wallet dropdown and on the Credit page.

Question 13

Why is my deposit not credited yet?

Accepted Answer

If your deposit is not showing as credited, check the following: 1. **Verify the transaction hash (TxHash)** on the blockchain explorer: - For BEP20: Search your TxHash on [BSCScan](https://bscscan.com). - Confirm the transaction has been broadcast and is receiving confirmations. 2. **Check the network:** - Ensure you sent USDT on the **BEP20** network. Sending on other networks (e.g., ERC20, TRC20) will not be detected. 3. **Check the minimum deposit amount:** - The platform has a minimum deposit threshold (shown on the Wallet page). Deposits below this amount may not be credited. 4. **Check confirmations:** - The deposit history table shows confirmation progress. Wait until the required confirmations are reached. 5. **Allow sufficient time:** - Network congestion can delay confirmations. Wait at least 30 minutes before contacting support. If all checks above are correct and the deposit still hasn't been credited after 1 hour, contact support with your TxHash.

Question 14

How do I withdraw?

Accepted Answer

**Step 1 — Go to the Withdraw page** - Click the **wallet dropdown** in the top navigation bar. - Click **Withdraw** under the USDT balance section. - Alternatively, go to **Wallet → Withdraw** from the user menu. **Step 2 — Select the network** - Choose the withdrawal network from the **Chain Type** dropdown (currently **BEP** is supported). - Ensure the receiving wallet address supports the selected network. **Step 3 — Enter your wallet address** - Enter the destination wallet address in the **Wallet Address** field. - Double-check the address. Transactions on the blockchain are irreversible — sending to the wrong address will result in lost funds. **Step 4 — Enter the withdrawal amount** - Enter the amount of USDT you want to withdraw. - The form displays live withdrawal limits and fees: - **Minimum withdrawal amount** — the smallest amount you can withdraw - **Maximum withdrawal amount** — the largest amount you can withdraw - **Transaction fee** — a fixed fee deducted from your withdrawal amount - **Net amount** — the actual amount you will receive (calculated automatically) - **Example:** If you withdraw 100 USDT and the fee is 0.5 USDT, you will receive 99.5 USDT. - These values are dynamic and may be adjusted by the platform. Always rely on the live values shown on the page. - You can click **Max** to auto-fill your maximum available withdrawable amount. **Step 5 — Submit and verify** - Click **Withdraw**. A verification dialog will appear. - Enter the **TAC** (6-digit code sent to your email). - If TOTP (Google Authenticator) is enabled on your account, enter the TOTP code as well. - Click **Confirm Withdraw**. **Step 6 — Track your withdrawal** - Your withdrawal will appear in the **Withdrawal History** table below the form. - Status flow: **Pending** → **Approved** → **Processing** → **Completed**. - Once completed, you can click the TxHash to view the transaction on BSCScan.

Question 15

How long does a withdrawal take?

Accepted Answer

After you submit a withdrawal request, it goes through these stages: 1. **Pending** — Your request is submitted and awaiting admin review/approval. 2. **Approved** — The request has been reviewed and approved by the platform. 3. **Processing** — The transaction is being prepared and broadcast to the blockchain. 4. **Completed** — The transaction has been broadcast and confirmed on-chain. You can click the TxHash to view it on BSCScan. **Timeline:** - Admin review: This depends on the platform's processing schedule. - Blockchain confirmation: After broadcast, BEP network confirmation typically takes a few minutes, but can be longer during network congestion. You can track your withdrawal status at any time in the **Withdrawal History** table on the Withdraw page.

Question 16

What is GAS?

Accepted Answer

GAS is the platform's internal credit balance used for platform services. It is not a cryptocurrency and cannot be withdrawn. **GAS is used for:** - **Bot profit-sharing charges** — when your copy trading bot generates profit, a share is deducted as a platform fee. **Where to view your GAS balance:** 1. Go to **Credit** from the user menu or wallet dropdown. 2. The balance grid shows your **Total Balance**, **Available Balance**, and **Reserved** amounts. 3. Reserved amounts include pending profit-sharing charges that will be deducted when settlements occur.

Question 17

What charges can the platform deduct?

Accepted Answer

The main user-facing charges on the platform are: - **Bot profit-sharing** (charged in GAS) — Percentage of profit deducted when your bot makes gains. - **USDT package purchases** (charged in USDT) — Buying GAS credit packages with USDT. - **Withdrawal fees** (charged in USDT) — Network fee deducted from each withdrawal amount. **Important:** Exchange trading fees (maker/taker fees) are charged **by the exchange itself** (Binance, Bybit, etc.), not by Quant Alpha. These fees are deducted directly from your exchange account when trades execute.

Question 18

平台会扣哪些费用？

Accepted Answer

平台主要的用户侧费用包括： - **机器人收益分配**（扣除 GAS）— 机器人盈利时按比例扣除的平台费用。 - **USDT 套餐购买**（扣除 USDT）— 使用 USDT 购买 GAS 信用套餐。 - **提现手续费**（扣除 USDT）— 每笔提现扣除的网络费用。 **重要：** 交易所交易手续费（挂单/吃单费）由 **交易所本身**（币安、Bybit 等）收取，不由 Quant Alpha 收取。这些费用在交易执行时直接从您的交易所账户扣除。

Question 19

How are bot charges applied?

Accepted Answer

Charges are deducted automatically from your eligible balance: **For bot profit-sharing:** 1. When your copy trading bot generates profit, the platform calculates the profit-sharing amount. 2. This amount is reserved from your GAS balance and shown as "Reserved" or "Pending Profit Sharing" on the Credit page. 3. When the settlement cycle completes, the reserved amount is deducted and recorded in your transaction history. 4. If your GAS balance is insufficient to cover the profit-sharing charge, your bot may be paused until you top up. **Where to view charges:** - Go to **Credit** page → scroll down to the **Transaction History** table. - All GAS deductions are listed with type, amount, date, and description.

Question 20

What is the difference between USDT and GAS?

Accepted Answer

- **Type:** USDT is an external cryptocurrency (stablecoin). GAS is an internal platform credit. - **Used for:** USDT is used for deposits, withdrawals, and purchasing GAS packages. GAS is used for subscriptions, bot profit-sharing, and other platform services. - **Can withdraw:** USDT can be withdrawn to an external wallet. GAS cannot be withdrawn — it stays within the platform. - **Source:** USDT comes from depositing from an external wallet or transferring from another user. GAS is purchased with USDT on the Credit page, or earned via promotions. - **Stored in:** USDT is held in your platform wallet. GAS is held in your platform credit account. **How they connect:** - You deposit **USDT** to your platform wallet. - You can use USDT to **purchase GAS credit packages** on the Credit page. - GAS is then used for all platform-internal billing (subscriptions, bot fees).

Question 21

Where can I view charge history?

Accepted Answer

You can view different types of charges in these locations: **For GAS transactions (bot charges):** 1. Go to **USDT Balance** from the user menu or wallet dropdown. 2. Scroll down to the **Transaction History** section. **For USDT transaction (Gas package purchases):** 1. Go to **GAS Balance** page. 2. Scroll down to the **Transaction History** section. **For withdrawal fees:** 1. Go to **Wallet → Withdraw**. 2. Scroll down to the **Withdrawal History** table.

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