Question 1

How do I create an account?

Accepted Answer

1. Go to the Sign Up page (click " Sign Up " on the login screen). 2. Enter your email address and create a password (minimum 8 characters, must contain uppercase, lowercase, and a number). 3. Click Sign Up . 4. Check your email inbox for a verification email from Quant Alpha. 5. Click the Verify Email Address button in the email. 6. Once verified, you can sign in to your account.

Question 2

How do I reset my password?

Accepted Answer

1. On the login screen, click Forgot Password 2. Enter your registered email address and click Send Reset Code. 3. Check your email for a 6-digit reset code. 4. Click Enter Reset Code or go to the Reset Password page. 5. Enter your email, the 6-digit code, and your new password. 6. Confirm your new password. 7. Click Reset Password . 8. You will see a success message. Click Continue to Sign In to log in with your new password.

Question 3

What is TAC and why do I need it?

Accepted Answer

TAC (Transaction Authentication Code) is a 6-digit verification code sent to your registered email address. It is required for sensitive actions to protect your account, including: - **Login verification** — when signing in from a new device or when extra security is triggered. - **Password reset** — to confirm you authorized the reset request. - **Withdrawal confirmation** — to verify you initiated the withdrawal. TAC codes expire in 5 minutes. Each code can only be used once. If you did not request a TAC, change your password immediately and contact support.

Question 4

Can I change my preferred language?

Accepted Answer

Yes. The platform supports multiple languages. To switch languages: 1. Look for the **language switcher** in the top navigation bar (next to your profile). 2. Click it and select your preferred language from the dropdown. 3. The interface will refresh in your selected language. Your language preference is saved for future visits.

Question 5

How do I keep my account secure?

Accepted Answer

Follow these best practices to keep your account safe: 1. **Use a unique, strong password** — at least 8 characters with uppercase, lowercase, and numbers. Do not reuse passwords from other sites. 2. **Enable TOTP (Google Authenticator)** if available — this adds an extra layer of security beyond your password. 3. **Keep TAC codes private** — never share them with anyone, including support staff. 4. **Do not share your API keys or screenshots** that expose account data. 5. **Be cautious of phishing emails** — Quant Alpha will never ask for your password or TAC via email or chat. 6. **Log out when using shared devices** and avoid saving passwords on public computers.

Question 6

What should I do if I suspect unauthorized access?

Accepted Answer

If you believe someone else has accessed your account: 1. **Change your password immediately** via the Forgot Password flow. 2. **Check your email** for any unexpected TAC codes or withdrawal notifications. 3. **Review your active bots** in the Copy Trading section for any unauthorized subscriptions. 4. **Revoke suspicious API keys** in Exchange APIs page if you see any you did not add. 5. **Contact support immediately** so your account can be reviewed and secured.