Question 1

Which networks are supported?

Accepted Answer

- **Deposits:** The platform currently supports **BEP20 (BSC)** network for USDT deposits. - **Withdrawals:** The platform currently supports **BEP** network for USDT withdrawals. **Important:** Always send USDT using the correct network. Sending funds on an unsupported network (e.g., TRC20 if not available) will result in lost funds that cannot be recovered. To check the current supported networks: - For deposits: Go to **Wallet** page and the supported network will be shown in the network selector. - For withdrawals: Go to **Wallet → Withdraw** and the available networks will be shown in the Chain Type dropdown.

Question 2

How do I deposit?

Accepted Answer

**Step 1 — Go to the Wallet page** - Click the **wallet dropdown** in the top navigation bar (it shows your USDT and GAS balances). - Click **Deposit** under the USDT balance section. - Alternatively, go to **Wallet** from the user menu. **Step 2 — Select the network** - On the Wallet page, click the **Network** dropdown. - Select **BSC (BEP20)**. This is the currently supported network for USDT deposits. - **Important:** Only send USDT on the BEP20 network. Using other networks will result in lost funds. **Step 3 — Copy the deposit address or scan the QR code** - A unique deposit address will be displayed for the selected network. - Click the **Copy** button to copy the address to your clipboard. - Or scan the **QR code** with your mobile wallet app. **Step 4 — Send USDT from your external wallet** - Open your external wallet or exchange where your USDT is stored. - Initiate a withdrawal/send to the copied deposit address. - Select **BEP20 (BSC)** as the network. - Double-check the address and network before confirming the transaction. - **Note:** The platform only accepts **USDT**. Do not send other tokens. **Step 5 — Wait for confirmation** - Your deposit will appear in the **Deposit History** table with a "Pending" status. - The status shows confirmation progress (e.g., "Pending (3/12)"). - Once enough on-chain confirmations are reached, the status changes to **Confirmed** and the funds are credited. - Under normal network conditions, this usually takes **5–30 minutes**. **Step 6 — Check your balance** - After confirmation, your USDT balance will update in the wallet dropdown and on the Credit page.

Question 3

Why is my deposit not credited yet?

Accepted Answer

If your deposit is not showing as credited, check the following: 1. **Verify the transaction hash (TxHash)** on the blockchain explorer: - For BEP20: Search your TxHash on [BSCScan](https://bscscan.com). - Confirm the transaction has been broadcast and is receiving confirmations. 2. **Check the network:** - Ensure you sent USDT on the **BEP20** network. Sending on other networks (e.g., ERC20, TRC20) will not be detected. 3. **Check the minimum deposit amount:** - The platform has a minimum deposit threshold (shown on the Wallet page). Deposits below this amount may not be credited. 4. **Check confirmations:** - The deposit history table shows confirmation progress. Wait until the required confirmations are reached. 5. **Allow sufficient time:** - Network congestion can delay confirmations. Wait at least 30 minutes before contacting support. If all checks above are correct and the deposit still hasn't been credited after 1 hour, contact support with your TxHash.

Question 4

How do I withdraw?

Accepted Answer

**Step 1 — Go to the Withdraw page** - Click the **wallet dropdown** in the top navigation bar. - Click **Withdraw** under the USDT balance section. - Alternatively, go to **Wallet → Withdraw** from the user menu. **Step 2 — Select the network** - Choose the withdrawal network from the **Chain Type** dropdown (currently **BEP** is supported). - Ensure the receiving wallet address supports the selected network. **Step 3 — Enter your wallet address** - Enter the destination wallet address in the **Wallet Address** field. - Double-check the address. Transactions on the blockchain are irreversible — sending to the wrong address will result in lost funds. **Step 4 — Enter the withdrawal amount** - Enter the amount of USDT you want to withdraw. - The form displays live withdrawal limits and fees: - **Minimum withdrawal amount** — the smallest amount you can withdraw - **Maximum withdrawal amount** — the largest amount you can withdraw - **Transaction fee** — a fixed fee deducted from your withdrawal amount - **Net amount** — the actual amount you will receive (calculated automatically) - **Example:** If you withdraw 100 USDT and the fee is 0.5 USDT, you will receive 99.5 USDT. - These values are dynamic and may be adjusted by the platform. Always rely on the live values shown on the page. - You can click **Max** to auto-fill your maximum available withdrawable amount. **Step 5 — Submit and verify** - Click **Withdraw**. A verification dialog will appear. - Enter the **TAC** (6-digit code sent to your email). - If TOTP (Google Authenticator) is enabled on your account, enter the TOTP code as well. - Click **Confirm Withdraw**. **Step 6 — Track your withdrawal** - Your withdrawal will appear in the **Withdrawal History** table below the form. - Status flow: **Pending** → **Approved** → **Processing** → **Completed**. - Once completed, you can click the TxHash to view the transaction on BSCScan.

Question 5

How long does a withdrawal take?

Accepted Answer

After you submit a withdrawal request, it goes through these stages: 1. **Pending** — Your request is submitted and awaiting admin review/approval. 2. **Approved** — The request has been reviewed and approved by the platform. 3. **Processing** — The transaction is being prepared and broadcast to the blockchain. 4. **Completed** — The transaction has been broadcast and confirmed on-chain. You can click the TxHash to view it on BSCScan. **Timeline:** - Admin review: This depends on the platform's processing schedule. - Blockchain confirmation: After broadcast, BEP network confirmation typically takes a few minutes, but can be longer during network congestion. You can track your withdrawal status at any time in the **Withdrawal History** table on the Withdraw page.

Wallet, Deposits & Withdrawals

Which networks are supported?

How do I deposit?

Why is my deposit not credited yet?

How do I withdraw?

How long does a withdrawal take?